| |
- Who or what is Fiesta Apartments?
- How do I book one of your apartments?
- How do I pay?
- What is included in the price?
- How and when can I check in and out?
- How do I get to the apartments?
- Are pets allowed?
- Is there a space to park my car?
- What if I need help during my stay?
- Are the apartments located in a safe area?
- Can I cancel my reservation?
- I have a baby. Do you have a cot or high-chair?
- Do the apartments have a telephone? Or Internet?
- I have some other needs, doubts, questions
|
| |
| |
|
1. Who or what is Fiesta Apartments?
Fiesta Apartments, S.L. is a limited company, registered in Madrid, Spain with tax number (CIF) B84258755 and dedicated exclusively to providing visitors to Madrid with short-stay rental apartments. Fiesta Apartments is run by 3 local staff (Francisco, Dana & Roger).
About us.
top
 |
| |
|
2. How do I book one of your apartments?
Simple. Take a look at the apartments we have available on
this page and click the short descriptions to see more detailed information of each one, together with photographs and maps. Then, fill in our
booking form with your details and we will get back to you within 24 hours to inform you of availability and total price. Or,
contact us by phone.
|
|
top
|
| |
|
3. How do I pay?
We ask all our guests to pay the full cost of their stay on arrival. You may pay in cash or by cedit card, although credit cards incur an additional 3% surcharge to cover administration costs.
|
|
top
|
| |
|
4. What is included in the price?
The prices quoted on our website are in euros and include all taxes, amenities, fresh linen and towels, electricty & water and cleaning costs.
|
|
top
|
| |
|
5. How and when can I check in and out?
In your booking request, please inform us of your expected arrival time. Somebody will then meet you at the apartment to hand over the keys and receive payment for your stay. Check-in is normally after 2pm, but in special cirumstances this may be changed provided we have time to clean the apartments after the precious occupants. We also kindly request that our guests vacate the apartments before 12pm (mid-day) in order to give us time to clean. You may also
contact us if your arrival or departure plans change at any time.
|
|
top
|
| |
|
6. How do I get to the apartments?
We will send you clear instructions to get to the apartments with your booking confirmation, and locations maps are available on our website. We can also recommend a good, cheap shuttle service if necessary.
|
|
top
|
| |
|
7. Are pets allowed?
Generally no, but if you have any special needs like this, please specify them in the comments field of your
booking request. We will then assess each individual case and decide accordingly.
|
|
top
|
| |
|
8. Is there a space to park my car?
There are public carparks near all of the apartments, and in some cases it may be possible to park on a nearby road. Please let us know of any special parking requirements you may have.
|
|
top
|
| |
|
9. What if I need help during my stay?
Some apartments have a local concierge who will be able to help with many problems. For all apartments we will leave a local telephone number you can call for help, to report breakages, to change your departure plans, or for any other need you may have.
|
|
top
|
| |
|
10. Are the apartments located in a safe area?
Madrid is a major European capital and as such, you may come across all walks of life. However, statistically it is also Europe's safest capital in terms of serious crime. At worst, you will have to be careful with pickpockets targetting tourists but simple common sense and care (be careful with expensive cameras, watches or other valuables) will ensure your stay is perfectly safe. Almost all areas of Madrid's city centre are safe for tourists but please let us know if you have any specific doubts or questions.
|
|
top
|
| |
|
11. Can I cancel my reservation?
If it is absolutely necessary to cancel your booking, please contact us as soon as you can. In some cases (long stays, large groups) we will ask for a deposit in advance and charge a cancellation fee which will be notified before the booking is confirmed.
|
|
top
|
| |
|
12. I have a baby. Do you have a cot or high-chair?
Please inform us of any special requests using the comments field on the
booking request form. We will do our best to accommodate all your special needs.
|
|
top
|
| |
|
13. Do the apartments have a telephone? Or Internet?
No, our apartments don't currently have a telephone or Internet, although we will be installing free Wi-fi access in the near future. We can recommend pre-paid cell phone rental services and good local Internet cafés, which are in abundance in Madrid's city centre.
|
|
top
|
| |
|
14. I have some other needs, doubts, questions
Then please
contact us and let us know - we will do our best to meet all your requirements as quickly and as professionally as possible.
|
|
top
|
